Customer Service

Ordering
Shipping & Delivery
Back Orders
Payment, Pricing & Promotions
Returns & Replacements
Product Warranty
 

Ordering

Orders can be plced through a dealer which are listed on the website or through ourselves by calling the office on 01995 600500.

Shipping & Delivery

All orders are shipped within 48 hours Monday - Friday 9am - 5pm.
 
We use the following carriers to deliver our orders:
-Interlink
-Royal Mail 

If a tracking is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class mail will not have tracking numbers.
 
The rate charged for the shipping of your order is based on the weight of your products, and your location. 
 

Back Orders

If order is on back order, we will inform you of the lead time which is usually around 10-14 days. If you do not wish any items to be placed on backorder, it is the customer’s responsibility to inform the sales person at the time of placing the order otherwise backorders will be charged & shipped at the time of arrival.

Payment, Pricing & Promotions

Payment Methods Accepted Include:
-Credit Card (credit / debit card)
-Bank Transfer 
 
All Prices listed on website include VAT. Prices are updated on a regular basis and are subject to change. Please note, all prices are quote only.
 

Returns & Replacements

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
 
1. Please email info@dynojet.co.uk to inform us you are wanting to return the item with a copy of your invoice number.
 
2. Mail your returned item to:
     Dynojet UK 
     Lower House Barn
     Strickens Lane
     Barnacre
     Preston
     PR3 1QJ
 
3. Include in your package a signed letter stating the reason for your return and the original receipt. 
All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
 

Product Warranty

Dynojet UK warrants products against defects in material and workmanship for the period of one (1) year. The warranty period begins with the date of original retail purchase.

Dynojet's warranty obligations are limited to the terms set forth below:

This limited warranty is made only to the original end user purchaser ("you") of the product and does not extend to any subsequent purchasers or owners of the product. The "original end user" is the first user to put the product into service in any fashion. It is your responsibility to establish the warranty period by verifying the original purchase date.

If you discover a defect, Dynojet will, at its option, repair or replace this product with a new or reconditioned product at no charge to you, provided you return it during the warranty period. Please contact Dynojet UK on 01995 600500 or info@dynojet.co.uk where we will provide you with a returns form which you need to fill in your name, address, telephone number, and a copy of the bill of sale as proof of date of original retail purchase, as well as a detailed description of the problem for which service is requested. You are responsible for returning and packing the product. Please note Dynojet Uk will not cover the return shipping charges.

This warranty does not cover damaged resulting from accident, misuse, abuse, or neglect and/or damage during any type of transportation resulting from improper packaging; damage to any product which has been altered in any fashion, including the alteration or removal of any Dynojet serial number; damage resulting from causes other than product defects, including and not by way of limitation, lack of technical skill, competence, or experience of the user, and/or failure to use the product in accordance with the instructions provided in the User's Manual; and service performance by an unauthorized person or entity.

Any implied warranties including fitness for use and merchantability are limited in during to the period of the expressed warranty set forth above. The remedies provided under this warranty are exclusive and in lieu of all others. Dynojet hereby expressly disclaims liability and shall not be responsible for incidental, consequential and contingent damages or any kind or nature, including, without limitation: damages to persons or property, whether a claim for such damages is based upon warranty, contract, tort or otherwise; damages to persons or property, whether a claim for such damages is based upon warranty, contract, tort or otherwise; damages due to or arising out of the loss of date; or lost of profits. Dynojet shall not be responsible for any damages caused by the presence of error or omission in any of its manuals, instructions or related materials.